Policies

The purpose of this Safety Policy is to ensure the safety, health, and well-being of all participants, staff, and third parties involved in any activities organised by Adventure Trails Tasmania (“the Company”). This policy outlines the safety measures, responsibilities, and protocols that must be followed to minimise risk during our tours, including bushwalking, sightseeing, winery and distillery visits, and historical site explorations.

Scope
This policy applies to all staff, tour participants, and any external service providers or contractors engaged by Adventure Trails Tasmania. It covers all activities, including day tours and multi-day tours, across all locations where the Company operates.

Responsibilities
Company: Adventure Trails Tasmania will provide safe environments for all activities, ensure compliance with relevant safety regulations, and maintain effective risk management protocols.

Tour Guides: Guides must ensure the safety of participants, communicate safety procedures, and be familiar with emergency protocols. They are also responsible for assessing risks before each tour and responding to incidents.

Participants: Tour participants must comply with all safety instructions and declare any relevant health conditions. They are expected to act responsibly and use equipment provided as instructed.

External Providers: Third-party service providers, such as wineries, distilleries, or transport providers, must adhere to the safety standards of the Company and relevant industry regulations.

Risk Management
Adventure Trails Tasmania conducts regular risk assessments to identify potential hazards during all tours, especially those involving bushwalking and physical activities. These assessments will:
• Evaluate terrain difficulty and weather conditions.
• Ensure that all activities, especially bushwalking, are suitable for the fitness and experience level of participants.
• Identify risks at wineries, distilleries, and historical sites, including alcohol consumption and interactions with wildlife or local environments.

Participant Health and Fitness
Medical Conditions: Participants must disclose any medical conditions that may affect their participation. This includes allergies, respiratory issues, heart conditions, and other relevant health concerns.

Fitness Levels: Tours, particularly bushwalks, require varying levels of fitness. The Company will clearly communicate the fitness requirements of each tour. Participants are responsible for ensuring they meet these requirements.

Emergency Procedures
In case of emergencies such as injuries, medical incidents, or environmental hazards (e.g., bushfires, floods), the following procedures will apply:

First Aid: All guides will be trained in first aid and carry a first aid kit. Immediate medical attention will be provided when necessary.
Communication: Guides will carry communication devices (such as satellite phones) in remote areas to contact emergency services if needed.
Evacuation: If evacuation is necessary, guides will follow the Company’s emergency evacuation plan and coordinate with local emergency services.
Incident Reporting: Any accidents, injuries, or near-miss incidents must be reported to the Company immediately for investigation and record-keeping.

Alcohol Consumption
When visiting wineries and distilleries, participants are encouraged to drink responsibly. The following conditions apply:
Consumption Limits: Participants must not exceed a safe level of alcohol consumption, especially when engaging in physical activities afterward.
Transport: Adventure Trails Tasmania will ensure that participants do not drive under the influence by providing safe transport options.
Legal Compliance: All alcohol consumption will comply with Tasmania’s licensing and legal drinking age requirements.

Environmental Protection and Cultural Sensitivity
Adventure Trails Tasmania is committed to protecting the natural and cultural environments in which we operate:
Leave No Trace: Participants must adhere to the “Leave No Trace” principles during bushwalks and visits to natural sites, ensuring minimal impact on the environment.
Cultural Sites: When visiting historical and cultural sites, participants must respect local regulations, avoid damaging heritage areas, and follow the guide’s instructions regarding conduct.

Insurance and Liability

Company Insurance: Adventure Trails Tasmania holds public liability insurance and relevant coverage for participants during the tours.
Participant Acknowledgment: All participants will be required to sign a waiver acknowledging that they understand the risks associated with adventure tours, including bushwalking and other physical activities.
Third-Party Liability: The Company ensures that any third-party providers (e.g., wineries, transport operators) involved in the tour have adequate insurance coverage.

Equipment and Safety Gear

Company Responsibility: The Company will provide and maintain all necessary equipment for safe bushwalking and outdoor activities. This includes ensuring the availability of appropriate safety gear such as helmets, hiking poles, or other items where necessary.
Participant Responsibility: Participants are responsible for bringing appropriate personal equipment such as hiking boots, weather-appropriate clothing, and sunscreen, as outlined in the pre-tour briefing. They are also expected to use company-provided equipment in accordance with instructions.

COVID-19 and Infectious Diseases
Adventure Trails Tasmania adheres to all Tasmanian and national health guidelines regarding COVID-19 and other communicable diseases:

Health Screening: Participants must confirm that they are free of COVID-19 symptoms before joining a tour.
Hygiene: Guides will enforce hygiene protocols, including the availability of hand sanitizers and ensuring social distancing when necessary.
Isolation and Medical Attention: If a participant develops symptoms during a tour, they will be isolated and medical assistance sought as necessary.

Training and Compliance

Staff Training: All tour guides and staff must complete safety training, including first aid, risk assessment, and emergency response procedures.
Compliance with Regulations: The Company will comply with all local and national regulations concerning safety, environmental protection, and health.

Review and Updates
This Safety Policy will be reviewed annually or after any significant incident or regulatory change to ensure ongoing compliance and effectiveness. Participants and staff will be informed of any updates to the policy.

Contact Information
For any concerns or questions regarding this policy, please contact Adventure Trails Tasmania at:

Email: adventuretrailstasmania@gmail.com

This Safety Policy is effective as of 23 October 2024 and must be adhered to by all employees, participants, and third parties involved in Adventure Trails Tasmania tours.

Adventure Trails Tasmania (“the Company,” “we,” “our,” or “us”) values the privacy of its clients, staff, and partners. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you engage with our services, including day and multi-day tours focusing on bushwalking, sightseeing, winery and distillery visits, and historical site explorations.

By using our services, you consent to the collection and use of your personal information as outlined in this policy.

Scope
This policy applies to all personal information collected, processed, and stored by Adventure Trails Tasmania, including information collected via our website, email communications, phone inquiries, and in-person interactions during tours.

Personal Information We Collect
We collect personal information that is necessary to provide our tour services safely and efficiently. The types of personal information we may collect include:

Contact Information: Name, phone number, email address, and emergency contact details.
Health Information: Relevant health and medical conditions, allergies, or dietary requirements that may affect participation in our tours.
Payment Information: Credit card or bank details for payment processing.
Travel Preferences: Information about your preferences for tours, accommodations, and activities.
Communication Records: Any communications with us via email, phone, or other channels, including booking inquiries and feedback.

How We Collect Personal Information
We collect personal information through various means, including:
Directly from you: When you contact us, make a booking, or participate in our tours.
Website and Social Media: When you visit our website, sign up for newsletters, or engage with us on social media platforms.
Third Parties: From booking agents, travel partners, or third-party service providers who assist us in delivering our tours and services.

Purpose of Collection
We collect personal information for the following purposes:

Tour Bookings: To facilitate and confirm your tour reservations and manage your participation.
Health and Safety: To ensure your safety during tours, particularly when bushwalking or visiting sites with inherent risks, and to address any health conditions or dietary requirements.
Payment Processing: To securely process payments for our services.
Customer Service: To provide customer support, respond to inquiries, and resolve issues.

Marketing and Communication: To send newsletters, promotional offers, and other marketing communications (with your consent).

Legal Compliance: To comply with applicable laws and regulations, including tourism industry requirements and health and safety obligations.

How We Use Personal Information

We use your personal information in the following ways:

• To confirm and manage your bookings, tours, and accommodations.
• To communicate important information about your tour, including itineraries, safety instructions, and updates.
• To customize our services according to your preferences and needs.
• To ensure your health and safety during the tour, particularly when engaging in physically demanding activities.
• To process payments and issue receipts.
• To keep records of participation for internal management, tax, or regulatory purposes.
• To send marketing materials or special offers, if you have opted in to receive them.

Disclosure of Personal Information

Adventure Trails Tasmania may share your personal information with third parties only in the following circumstances:

Service Providers: We may share information with third-party providers, such as accommodation services, transport providers, or wineries/distilleries, who assist us in delivering your tour experience.
Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a court order, legal process, or government request.
Emergency Situations: In case of a medical or safety emergency, we may share your health information with medical professionals or emergency services.

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security
Adventure Trails Tasmania takes reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
However, while we strive to protect your information, we cannot guarantee the absolute security of data transmitted over the internet. You acknowledge that any data you provide electronically is at your own risk.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

For any questions regarding this Policy or its implementation, please contact:

Adventure Trails Tasmania

Email: adventuretrailstasmania@gmail.com

This Policy is effective as of 23 October 2024

The purpose of this Responsible Service of Alcohol (RSA) Policy is to ensure that Adventure Trails Tasmania (“the Company”) complies with all relevant laws and regulations relating to the responsible service of alcohol in Tasmania. This policy sets out best practices for guides and participants during tours that involve visits to wineries, distilleries, or other locations where alcohol is served.

This policy is designed to promote the health, safety, and enjoyment of all participants, while ensuring the responsible consumption of alcohol.

Scope
This policy applies to all Adventure Trails Tasmania staff, particularly tour guides, and all participants involved in any tours where alcohol is served or consumed. It covers the service, supply, and consumption of alcohol during tours, whether at wineries, distilleries, or other licensed venues.

Legal Obligations
Adventure Trails Tasmania is committed to complying with the Liquor Licensing Act 1990 (Tasmania) and all related regulations. All staff must adhere to the following legal requirements:

• Alcohol may only be served to individuals aged 18 years or older.
• Individuals appearing under the age of 25 must be asked to provide proof of age.
• Alcohol must not be served to intoxicated individuals.
• Alcohol must not be served in a way that encourages excessive consumption or binge drinking.
• Guides must not consume any alcohol

Responsibilities
Tour Guides: Guides are responsible for overseeing the responsible consumption of alcohol during tours. They must be aware of RSA laws, monitor participants’ alcohol intake, and intervene when necessary to ensure the safety and well-being of all participants. Guides must not consume any alcohol.

Participants: Participants are responsible for consuming alcohol responsibly. They are required to comply with any instructions from guides regarding alcohol consumption and must respect the rules of licensed venues visited during the tour.

Best Practices for Guides
Guides must follow these best practices when alcohol is served or consumed during a tour:

RSA Certification: All guides must complete an accredited Responsible Service of Alcohol (RSA) training course and hold a valid RSA certificate.

Participant Briefing: Before any visit to a winery, distillery, or other venue where alcohol will be served, guides must brief participants on the importance of responsible alcohol consumption. This includes outlining expectations for moderate consumption and behavior.

Monitoring Behavior: Guides must monitor participants’ alcohol consumption and behavior. If a participant appears to be intoxicated or is behaving inappropriately, the guide must intervene. This may include limiting further alcohol consumption, ensuring the individual has access to non-alcoholic beverages, or arranging safe transport away from the venue.

Interaction with Venues: Guides must work with licensed venue staff to ensure that alcohol is served responsibly. If venue staff refuse service to a participant due to intoxication or inappropriate behavior, guides must support the decision and take appropriate steps to manage the situation.

Limiting Alcohol Consumption: Guides may set limits on alcohol consumption during certain activities, especially when participants are engaging in physical activities such as bushwalking or sightseeing after alcohol has been consumed. Guides should encourage participants to pace their drinking and offer alternatives like water or non-alcoholic beverages.

Handling Intoxication:
If a participant becomes intoxicated, the guide must ensure the safety of the individual and other participants.
This may involve:
• Limiting further alcohol consumption.
• Providing access to water or food.
• Ensuring the individual does not participate in any high-risk activities (e.g., bushwalking) while intoxicated.
• Arranging for transport or accommodation if necessary.
• First Aid and Emergencies: Guides must be prepared to respond to any alcohol-related health emergencies. They must carry first aid kits and know the location of the nearest medical facilities. In the event of an alcohol-related incident, guides must seek medical assistance if necessary and document the incident for follow-up.

Best Practices for Participants

Participants must follow these best practices during tours where alcohol is served:

Moderate Consumption: Participants are encouraged to enjoy alcohol in moderation. Overconsumption or binge drinking is strongly discouraged.

Follow Guide Instructions: Participants must follow any instructions from guides regarding alcohol consumption, including limits on how much they can drink or requests to stop drinking altogether.

Respect Venue Policies: Participants must respect the rules and policies of wineries, distilleries, and other venues. This includes complying with venue staff decisions regarding the service of alcohol.

Health Considerations: Participants with health conditions that may be affected by alcohol consumption (e.g., pregnancy, medications, or specific medical conditions) must take personal responsibility for their health and avoid consuming alcohol if necessary. Participants are encouraged to notify guides of any such conditions in advance.

Transport and Safety: Participants must not operate vehicles or engage in dangerous activities (e.g., bushwalking) while under the influence of alcohol. Adventure Trails Tasmania will provide safe transport options for participants who have consumed alcohol.

Alcohol and Bushwalking or Physical Activities
When bushwalking or engaging in other physical activities, participants must be aware of the risks associated with alcohol consumption, including:

Dehydration: Alcohol can cause dehydration, which increases the risks associated with physical exertion. Participants should drink water regularly and limit alcohol intake.

Coordination and Judgment: Alcohol impairs coordination and judgment, which can make activities like bushwalking or sightseeing more dangerous. Participants must exercise caution and limit their alcohol consumption if they plan to participate in these activities.

Guide Discretion: Guides have the discretion to restrict participants from engaging in physical activities if they are concerned about the participant’s ability to safely complete the activity due to alcohol consumption.

Venues and Third-Party Providers
Adventure Trails Tasmania works with wineries, distilleries, and other licensed venues that comply with Tasmania’s liquor laws. The Company will only partner with venues that demonstrate a commitment to the responsible service of alcohol.

When visiting such venues, the following conditions apply:

Compliance with Venue Policies: Participants must adhere to the specific RSA policies and practices of each venue. Venue staff have the right to refuse service to any participant who appears intoxicated or behaves inappropriately.

Service Limits: Venues may impose limits on the quantity or type of alcohol served during tastings or tours. Guides will inform participants of these limits in advance.

Alternative Options: Non-alcoholic beverages will always be available for participants who choose not to drink or who are unable to consume alcohol for health or personal reasons.

Alcohol-Related Incidents and Reporting
Any alcohol-related incidents that occur during a tour must be reported to Adventure Trails Tasmania management as soon as possible. This includes:
• Intoxicated participants requiring intervention.
• Health emergencies related to alcohol consumption.
• Any participant who is refused service at a licensed venue.

Reports must include details of the incident, actions taken by the guide, and any follow-up required. These reports will be reviewed to ensure ongoing compliance with RSA regulations and the continuous improvement of safety practices.

Breach of Policy
Failure to comply with this RSA policy by guides or participants may result in the following actions:

Guides: Staff who breach this policy may face disciplinary action, including retraining, suspension, or termination, depending on the severity of the breach.

Participants: Participants who breach this policy, particularly by engaging in inappropriate or unsafe behavior due to intoxication, may be excluded from the tour and may not be entitled to refunds or other compensation.

Review and Updates

This RSA Policy will be reviewed annually, or sooner if there are significant changes to RSA laws or industry best practices. All guides and participants will be informed of any updates to the policy.

Contact Information

For any questions regarding this RSA Policy or its implementation, please contact:

Adventure Trails Tasmania
Email: adventuretrailstasmania@gmail.com

This Responsible Service of Alcohol (RSA) Policy is effective as of 23 October 2024

The purpose of this Risk Management Policy is to ensure the safety and well-being of all participants who engage in bushwalking activities with Adventure Trails Tasmania (“the Company”). This policy outlines the measures taken to assess, manage, and mitigate risks associated with bushwalking, including the responsibilities of both participants and qualified guides.

Scope
This policy applies to all Adventure Trails Tasmania staff, particularly tour guides, and all participants in bushwalking activities, whether part of day tours or multi-day tours. The policy covers the preparation, execution, and completion of bushwalks, including potential hazards such as weather, terrain, wildlife, and health risks.

Responsibilities

The Company: Adventure Trails Tasmania is responsible for conducting thorough risk assessments for each bushwalking tour, ensuring that all safety procedures are followed, and providing qualified guides to lead the activities.

Guides: Qualified guides are responsible for the direct management of risks during the bushwalk, ensuring participants’ safety, providing clear instructions, and taking action in the event of any incidents or emergencies.

Participants: Participants are responsible for following the instructions provided by the guides, adhering to safety guidelines, and disclosing any relevant health information that may affect their ability to participate safely in the bushwalk.

Risk Assessment and Identification:
Before each bushwalking activity, Adventure Trails Tasmania will carry out a comprehensive risk assessment, which includes the following factors:

Terrain: The nature of the terrain, including difficulty, elevation, and potential hazards such as loose rocks, steep inclines, and slippery surfaces.

Weather Conditions: The current and forecasted weather, including risks related to extreme heat, cold, rain, storms, or high winds.

Wildlife: Possible encounters with wildlife, including dangerous animals, insects, and plants that may pose risks.

Participant Fitness Levels: The physical demands of the bushwalk, ensuring that it is suitable for the group’s fitness and experience levels.

Health Risks: Participants must disclose any relevant health information that may affect their ability to participate safely in the bushwalk. This enables Adventure Trails Tasmania to identify if any medical conditions, allergies, or other health risks among participants may be exacerbated by the bushwalking activity.

Guide Qualifications and Responsibilities

Certified Guides: All guides leading bushwalking activities must be appropriately trained and hold relevant qualifications, including wilderness first aid certification and bushwalking leadership credentials.

Route Planning: Guides must familiarise themselves with the chosen route, noting potential hazards, emergency exits, and the availability of mobile phone or radio signals in remote areas.

Pre-Walk Briefing:
Guides are required to provide a thorough safety briefing before the start of each bushwalk, covering:
• The expected duration and difficulty of the walk.
• Instructions on safe walking practices, such as staying on marked trails and avoiding hazardous areas.
• Hydration, nutrition, and clothing recommendations.
• Emergency procedures, including how to contact emergency services and first aid protocols.
• Participant Monitoring: During the bushwalk, guides must continuously monitor the condition of participants, ensuring that no one is experiencing fatigue, dehydration, or injury. Any signs of distress should be addressed immediately.
• Emergency Response: Guides must be prepared to manage emergencies, including medical incidents, weather changes, or injuries. This includes carrying a first aid kit and emergency communication devices (e.g., satellite phone or two-way radio).

Participant Requirements and Responsibilities

Participants must adhere to the following requirements for bushwalking tours:

• Health and Fitness: Participants must ensure that they are physically fit and capable of completing the bushwalk. They are responsible for disclosing their physical fitness level.

For any questions regarding this Policy or its implementation, please contact:
Adventure Trails Tasmania
Email: adventuretrailstasmania@gmail.com

This Policy is effective as of 23 October 2024.